What’s Klarna?

Klarna is a payment service provider, from Sweden, who take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 70,000 online stores and are very safe to use.

I have been asked to go to Klarna’s website, is this correct?

If you have chosen to Pay After Delivery, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees may apply.

If klarna gives me the option to pay after delivery within 14 or 30 days, does a credit search take place against me?

Neither Klarna nor Lavish Alice run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and no other companies, can see and which does not affect credit scoring.

How does Klarna pay after delivery work?

After Lavish Alice has sent your order, you will receive an email with payment instructions, telling you when you need to pay by, it’s typically 14 or 30 days after the order is shipped.

What should i do if i want to cancel my order?

If you would like to cancel your order, we ask you to contact the Lavish Alice customer care team.

I have cancelled my order. How long will it take until I receive my refund if I paid by card?

As soon as Lavish Alice have registered your cancellation or your return, the refund will be processed within 5 business days.

With pay after delivery, what should i do if i want to return part or all of my order?

If you are close to your Pay After Delivery payment due date, you should also contact our Customer Service who will make any necessary adjustments to the statement and provide further help if needed.

What happens to my invoice, when i’ve returned the goods?

Once Lavish Alice has received the return (partial or full) and you have received their confirmation of this, an updated statement will be closed.

My application hasn’t been accepted?

Unfortunately, Klarna is a third party payment service and Lavish Alice has no control over the decisions made by the service. If you aren’t accepted by Klarna then please contact them directly.